Alternative dispute resolution
A satisfied customer is our priority. We try to resolve problems, misunderstandings or complaints as quickly as possible and to your satisfaction. However, we would like to inform you that if irregularities occur, you have the opportunity to use the ADR institute.
If the consumer is not satisfied with the way in which the seller has handled his complaint or if he considers that the seller has infringed his rights, he has the opportunity to turn to the seller for redress. If the seller responds to the request for redress or does not respond to it within 30 days from the date of its dispatch, the consumer has the right to file a motion to initiate an alternative solution to his dispute under the provisions of § 12 of Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Laws.
Competent entity for alternative resolution of consumer disputes with the seller PRO GAMES s.r.o. is the Slovak Trade Inspection Prievozská 32, 827 99 Bratislava 27, www.soi.sk or another relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk ); the consumer has the right to choose which of these ADR entities to turn to.
The consumer can use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit an alternative dispute resolution proposal.