How do I change my username and password?
After logging in to your account, go to “Account Details” and there you can changeyour “Display Name” and “Password”.
Archives: FAQs
What should I do if I forgot my password?
When you are on the login screen, click on “Lost your password?”. Entereither your username or your e-mail address and click on “Reset password”.Check your e-mails and follow the instructions that you received.
How do I get a refund when I returned an item?
We will either refund you back to your bank account or issue an refund withPaypal depending on the type of payment you used.
How do I return an item?
You can do so in person in our store or by shipping the items back to our address. PGamesRoman PorubskýRadvanská 508/14974 05 Banská BystricaSlovakia
What should I do if my product has not arrived?
If your order hasn’t arrived and tracking of your order failed as well, contactus immediately so we can take care of it.
Can I change the delivery address for my order?
Of course, if your order hasn’t been shipped yet, contact us ASAP so we canship it to the right address.
Can I cancel or change my order?
As long as your order hasn’t been shipped yet. You can cancel or change yourorder. After we ship your order, you can return your purchase withing 14days of purchase if the original packing haven’t been tampered with in anyway, in that case, return-shipping charges are paid by you.
What payment options do I have?
When purchasing an item you can use your Credit & Debit card or you canuse Paypal to make your purchase. You can also do a direct bank transfer tous.
How do I cancel my premium membership?
If the payment isn’t accounted for, your Premium membership will be set upon hold. Afterwards if you don’t renew your payments, within a time frameof 2 weeks since last payment, your Premium membership will be cancelledautomatically.